Privacy Policy

1. Information We Collect

We collect information you provide directly — such as your name, email address, agency name, and any details shared through our waitlist, contact forms, or platform registration. We also collect standard usage data (pages visited, browser type, IP address) through server logs.

We also collect business contact details of Australian real estate agents from public web pages, such as an agency's team page. This is the agent's name, agency, work email address, and the page where we found it. See section 10.

2. How We Use Your Information

We use your information to respond to enquiries, manage your waitlist registration, deliver our services, improve our platform, and communicate with you about Archer. We do not sell your personal information to third parties.

We also use agents' public work contact details to send one-to-one emails about Archer and our free services. You can opt out at any time. See section 10.

3. AI-Powered Services

Archer uses third-party AI services to process communications and qualify leads on your behalf. Information processed through these services is handled in accordance with our data processing agreements. We do not use your data to train AI models.

4. Data Storage & Security

Your data is stored securely using industry-standard encryption and access controls. We retain your information only as long as necessary to fulfil the purposes outlined in this policy or as required by law. Some of our providers store data outside Australia. Section 10 says where, for outreach email.

5. Your Rights

Under Australian privacy law, you have the right to access, correct, or request deletion of your personal information. To exercise these rights, contact us at the details below. If you are unhappy with how we handle your information, tell us and we will respond. You can also complain to the Office of the Australian Information Commissioner (oaic.gov.au).

6. Cookies

We use essential cookies to ensure our website functions correctly. We do not use tracking or advertising cookies.

7. Contact

For privacy-related enquiries, email us at [email protected].

8. Call Recording and Transcription

When an Archer user has calling enabled, calls to or from their Archer number may be recorded and transcribed. Before a recorded call connects, you are told and asked to press 1 to continue. That acknowledgement applies to future calls with the same Archer user unless the notice changes or you withdraw it. If you do not agree, do not press 1; contact the user another way.

We use the transcript to keep an accurate conversation history, follow through on requests, and provide the service. Twilio handles the call and recording, and Deepgram transcribes it. These providers may process data outside Australia under their contractual privacy and security commitments. We do not sell call data or use it to train general AI models.

Archer instructs Twilio to delete the raw audio immediately after one transcription attempt, whether or not transcription succeeds. A successful transcript and derived call notes remain in Archer for the life of the user’s account, unless deletion is requested earlier or the law requires otherwise. To withdraw acknowledgement or request access, correction, or deletion, email [email protected].

9. Microsoft Account Integration

This section describes how Archer accesses, uses, and protects data from your Microsoft 365 or Outlook account when you connect it to Archer. It supplements the general privacy policy above and applies in addition to the Microsoft Services Agreement and Microsoft APIs Terms of Use, which govern your use of Microsoft services.

What We Access (and Why)

Email (Mail.Read, Mail.Send). We read messages in your Outlook inbox so emails from your contacts appear in your unified Archer inbox alongside SMS, WhatsApp, and voice. We send emails on your behalf from your connected Outlook account when you reply or compose from within Archer.

Calendar (Calendars.ReadWrite). We read your Outlook calendar to identify availability when booking meetings with leads, and create calendar events on your behalf when meetings are scheduled through Archer.

Profile (User.Read). We read basic profile information — your name and email address — to associate your Microsoft connection with your Archer user account.

Offline access (offline_access). We obtain a refresh token so Archer can read new messages and calendar events in the background without prompting you to sign in repeatedly.

How We Use Microsoft Data

We use data received from Microsoft APIs solely to deliver features to you within Archer:

• Display Outlook emails in your unified Archer inbox
• Send emails you compose or reply to within Archer
• Show calendar availability when booking with leads
• Create scheduled meetings on your calendar
• Maintain a searchable conversation history across channels

What We Do Not Do with Microsoft Data

Archer’s use of information received from Microsoft APIs adheres to the Microsoft APIs Terms of Use. Specifically:

• We do not sell, rent, license, or share your Microsoft data with third parties for advertising, marketing, or any other purpose unrelated to delivering Archer features to you.
• We do not use your Microsoft data to train, fine-tune, or improve any generalised AI or machine-learning model.
• We do not allow Archer personnel to read your Microsoft data except where strictly required for security, abuse prevention, or to resolve a specific support issue you have raised, and only with the minimum scope needed.
• We do not use your Microsoft data to target advertising to you or anyone else.

Sub-Processors

Microsoft data, like all customer data, may be processed by our sub-processors (cloud infrastructure providers and AI service providers) only as needed to deliver Archer features to you. Our sub-processors operate under data processing agreements that prohibit using your data for their own purposes, including training their own models. We do not transfer Microsoft data to any sub-processor that does not commit to these restrictions.

Data Security and Retention

Microsoft data is encrypted in transit (TLS 1.2 or later) and at rest using industry-standard encryption. Access is restricted to the minimum systems and personnel required to deliver Archer features. We retain Microsoft data for the duration of your Archer subscription unless you disconnect your Microsoft account or request earlier deletion. On disconnection, copies of your Microsoft data are removed from active Archer systems within 30 days, subject to backup retention windows not exceeding 90 days.

How to Revoke Access

You can disconnect your Microsoft account from Archer at any time:

• From within Archer, via Settings → Integrations → Microsoft → Disconnect.
• From your Microsoft account directly, at https://myaccount.microsoft.com/applications.

Revoking access immediately prevents Archer from making further calls to Microsoft APIs on your behalf. Emails and calendar data already imported into Archer will remain accessible to you in Archer until you delete them or your subscription ends.

Compliance

Archer’s use of data received from Microsoft APIs adheres to:

• The Microsoft Services Agreement
• The Microsoft APIs Terms of Use
• The Australian Privacy Act 1988 and the Australian Privacy Principles

10. Emails to Real Estate Agents

If you are an Australian real estate agent, we may email you about Listing Watch, a free service, or about Archer. Fieldflow Systems Pty Ltd (ABN 30 690 850 116) sends these emails. Each one is written for one person and sent by our founder from [email protected].

Where We Find Your Address

We take work email addresses only from public web pages where they are visibly published, such as an agency's team page. For each address we keep a record of the page, the date we found it, and a saved copy of the page. This shows where we found it.

What We Do With It

We use the address only to send you a short email about our service. We send one email, and at most one follow-up, unless you reply.

Where It Is Stored

We write each email as a draft in Google's Gmail. Google stores it, and may do so outside Australia. Mail for thisisarcher.work is hosted by Migadu in Switzerland.

Link Clicks and Replies

An email may include a link that is personal to you. We record when it is clicked. For some links, our website also sets a cookie for up to 7 days so that, if you sign up, we know which email you came from. We do not use tracking pixels in our emails, so we do not know if you opened one.

A guide link works the same way. We record that you opened it, using the code in the link, not your email address. The page then asks for your first name and email, and a mobile number if you want to leave one, before the file downloads. A separate box, left unticked unless you tick it, asks if you want more ideas from Archer. We keep those answers with our other website form records, on our website host (Railway, in the United States), so we know who downloaded the guide and who asked to hear more. We only send further ideas if you ticked the box. You can unsubscribe any time by replying STOP.

We read replies to thisisarcher.work automatically. We do this only to spot a STOP or unsubscribe request and to note that you replied. We do not keep the content of your reply in our systems.

Opting Out

Reply STOP, or use the link in the email. We act on it promptly. Our target is the same day, and it is always within 5 working days. We then keep a do-not-email record, so we never email you again. It holds your email address, the date you opted out and how you opted out (link, reply or by hand).

How Long We Keep It

We keep the source record, and a record of each email (when we sent it and which version), while we are emailing you and for at least 2 years after. We do not keep the text of the emails we send. The do-not-email record stays for as long as we need it to keep our promise.

Access, Correction and Complaints

To see or correct what we hold, or to complain, follow section 5. Email [email protected].